Refund Policy

Effective date: 7th September 2026

We want you to be satisfied with your report. Because our services are custom professional work prepared for a specific project, the following applies.

Before work begins

If you cancel before we have started work on your order, you receive a full refund. Contact us as soon as possible — most orders enter production within a few hours.

After work has begun, before delivery

If you cancel once work has started but before the report is delivered, we refund the amount paid less a charge for work completed to that point, assessed reasonably and explained to you in writing.

After delivery

Completed reports are custom professional deliverables and are not refundable once delivered. Instead, we will correct any error attributable to us free of charge and re-issue the report — see below.

Errors and rejected submittals

If your report contains an error we made, or is rejected by the authority having jurisdiction because of an error we made, we will correct and re-issue it at no charge. Notify us within 30 days of delivery and send us the reviewer's comments so we can address them directly.

Where we cannot correct the error, or the report cannot be made fit for its intended purpose, we will refund the amount paid for that report.

What is not covered

Rejections arising because the submittal required a professional engineer's seal or stamp — we do not provide sealed or stamped documents, and confirming whether your jurisdiction requires one is your responsibility before ordering
Rejections arising from incomplete, inaccurate or outdated plans or information supplied to us
Changes to the project or the plans after the report was prepared
Differences of interpretation by a reviewer where our report follows the applicable code and methodology correctly
Permit delays or costs arising from the approval process itself
Urgent-delivery surcharges where the delay was caused by information we were waiting on from you

How to request a refund

Email support@psychro.pro with your project ID, the order date, and a short description of the issue. We aim to respond within two business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.

Chargebacks

If you have a concern about an order, please contact us first — most issues are resolved quickly with a correction or re-issue. Raising a chargeback before contacting us delays resolution for both of us.